Service & OEM / ODM Support For Commercial Kitchen Equipment
Eliable service is as important as reliable equipment. Jieguan provides full-cycle support for global buyers of commercial kitchen equipment—from model selection and kitchen line planning to OEM/ODM customization, mass production, inspection, shipping and after-sales warranty. Whether you are a distributor, restaurant chain, hotel project buyer or catering company, our team helps you shorten purchasing time, reduce project risk and keep your kitchen running smoothly. Below you will find our pre-sales, in-sales, after-sales and manufacturing services, as well as customization options for private label and ODM projects.
Our pre-sales engineers provide professional consultation to help you choose the right equipment for your menu, daily output and kitchen space. We compare different models by capacity, energy type (electric/gas), certification needs and operating workflow. For project buyers, we can provide a complete cooking line proposal and layout suggestions to improve efficiency and safety. If your market requires special standards, we will confirm compliance in advance to avoid clearance risks. What we support: ● Model recommendation based on application and capacity ● Kitchen line planning for restaurants, hotels, cafés, catering & schools ● Voltage / gas type matching for local markets ● Certification guidance (CE / CSA compliant models) ● Quick quotation and specification confirmation
In-Sales Services
During production, we keep every order transparent and controllable. After specifications and packaging details are confirmed, we arrange mass production according to the agreed lead time. Buyers can request photo or video updates for key processing steps. Before shipment, each unit is tested for heating performance, safety protection and operation stability. We also provide export-standard packing to reduce transit damage. In-sales support includes: ● Order confirmation and production scheduling ● Progress updates (photos / videos on request) ● Quality inspection checkpoints before delivery ● Export packing and shipping coordination ● Document support (manuals, labels, certificates)
After-Sales Services & Warranty
Jieguan provides responsive after-sales support to help customers operate equipment safely and efficiently. Our technical team offers remote troubleshooting, maintenance guidance and spare-parts assistance. For any quality issue within the warranty period, we will supply free replacement parts for manufacturing defects and provide step-by-step repair support. For distributors and chain brands, we can offer maintenance training and standard operating documents to reduce service costs. After-sales commitments: ● Standard warranty: 1 year (confirm by model / order) ● Free spare parts for manufacturing defects within warranty ● Remote video guidance and troubleshooting ● Clear maintenance manuals and parts lists ● Long-term technical support for partners
Manufacturing & Production Services
With a modern manufacturing base in Guangzhou, Jieguan combines advanced processing equipment with stable production management. Our production area exceeds **30,000 m²**, supporting efficient bulk orders for global partners. Key processes include laser cutting, CNC punching, bending, welding, polishing and final assembly. A strict quality control system and professional testing equipment ensure every product meets safety and performance standards before shipment. This manufacturing strength enables consistent product quality, stable lead times and reliable long-term supply for distributors and project buyers. QC highlights: ● Process inspection from material to final assembly ● Heating efficiency & safety tests on each unit ● Certification compliance verification ● Export-grade packing standards
OEM & ODM Customization Service
Jieguan provides OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) for commercial kitchen equipment buyers worldwide. We help distributors and chain brands build differentiated product lines by customizing structure, appearance and branding while keeping stable manufacturing quality. OEM projects support private label production based on our proven models. ODM projects can start from your concept or sample, and our engineers will complete structural design, prototype testing and mass production. Customization options include: ● Brand logo, nameplate and control panel design ● Stainless-steel body finishing and color options ● Capacity / tray size / tank size adjustments ● Voltage changes (110V / 220V / 380V) ● Gas type conversion (LPG / Natural Gas) ● Packaging, manuals and marketing materials
KITCHEN EQUIPMENT
Kitchen Equipment Typical Buyers
Kitchen Equipment Distributors
& Importers
Restaurant / Fast
Food Chains
Hotel And Catering Project
Contractors
KITCHEN EQUIPMENT
Frequently Asked Questions
What OEM/ODM customization do you offer?
We support private labeling, panel/structure redesign, capacity changes, voltage or gas conversion, OEM packaging and full ODM development from concept to mass production.
What is the typical lead time for bulk orders?
Lead time varies by model and order quantity. After confirming specifications, we provide a clear production schedule and updates during manufacturing.
Do you support different voltages and gas types?
Yes. We offer 110V/220V/380V options and can configure units for LPG or natural gas according to your local standards.
What warranty and spare parts policy do you provide?
We provide a standard warranty by model and supply free replacement parts for manufacturing defects within warranty, plus long-term technical support.
Can you help plan a full kitchen line for my project?
Yes. Our engineers can recommend a complete cooking line and layout based on your application, menu and daily output.
KITCHEN EQUIPMENT
Custom Engineering Solutions for Commercial Kitchens
Need OEM/ODM customization or a complete commercial kitchen line solution? Send us your market requirements, menu type, capacity target and local standards. Jieguan engineers will recommend suitable models and provide a detailed quotation within 24 hours.
Guangdong Jieguan Kitchen Equipment Manufacturing Co., Ltd., established in 2003, is a professional engaged in theresearch, development, sale and service of oven, Fryer, Griddle, Bain Marie, food warmer display, etc.
